Customer services

Located in the heart of the Irish Sea, we provide hassle free sailing routes between the UK, Isle of Man, and Ireland daily. Our mission is simple: to make your journey as smooth and safe as possible. Use these pages to find the answers to some of our most frequently asked questions. If you don't find what you're looking forget in touch, our friendly team are ready help.

Most frequently asked questions

You can find full timetables for all routes served by the Isle of Man Steam Packet Company by using the 'Routes and Times' pages on this website. All timetables are available to download on demand. You can also visit our information desks at any of ports to request printouts of timetable for any routes. We do not currently offer a printed timetable for all routes all year.

We strongly recommend all online bookings are made via an account. This gives you the ability to view and amend your bookings at any time. It is particularly useful in the event of sudden changes to travel plans. Amendment fees and difference of fare may be applicable, depending on the type of ticket you have booked. You can also call in to one of our terminals during opening hours or call the reservations line for assistance in changing bookings. Please note, some offer fares are not amendable. Please check details carefully at the time of booking. Bookings made with an agent or third party aggregator such as Direct Ferries: you will need to contact the agent with whom the booking was made to make amendments.

Ferry service

For any queries and guidance in relation to our ferry service, please visit our support section. For anything else please contact our Reservations Team by email or phone.

Opening hours: Mon-Fri 08:30-18:00 Sat-Sun 09:00-18:00

*Calls to this number are charged at 11 pence per minute, plus your telephone company’s access charge

Steam Packet Holidays

For package deal bookings, enquiries, and brochure requests, get in touch with our Steam Packet Holidays team by email or phone.

Opening hours: Mon-Fri 09:00-16:00

View Booking conditions to learn more about our booking terms.